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1. Eligibility and accounts

StarEntry version 1 is for persons aged 18 years or older. Users must provide genuine information and use a verified Google account. Approved-professional access cannot be self-selected and is assigned only by a StarEntry administrator.

2. Service description

StarEntry provides digital portfolio, professional discovery, opportunity, application and communication services. StarEntry is not an employer or talent agency and does not guarantee jobs, auditions, selection, payment or income.

3. Membership

The annual membership price is ₹999 unless another price is clearly displayed before checkout. Membership activates only after successful server-side payment verification. Users must review the service, price and refund policy before payment.

4. User conduct

Users must not impersonate others, upload unlawful content, harass people, publish deceptive opportunities, scrape information, request unsafe off-platform payments or misuse the service. StarEntry may restrict accounts or content to protect users and enforce these terms.

5. Content and moderation

Users retain ownership of their portfolio content and permit StarEntry to store, process and display it for providing the service. StarEntry conversations are not end-to-end encrypted and may be reviewed by authorised moderators for complaints, safety, fraud prevention and legal compliance.

6. Law

These terms are governed by Indian law. Subject to applicable consumer law, disputes fall under courts of competent jurisdiction in Kerala, India.

Information collected

We may collect Google account identity, age, professional information, general location, photos, video, applications, chats, reports, payment references, consent records, device information and security logs. Exact home addresses are not collected for talent profiles.

Purpose

Information is used to authenticate accounts, operate profiles, verify payments and eligibility, review content, show approved profiles to authorised professionals, process applications, provide support, send notifications, prevent fraud and meet legal obligations.

Service providers

We may use contracted providers for authentication, hosting, private media storage, notifications, analytics, support and payment processing, including Firebase and Cashfree where enabled. We do not sell personal information.

Security and retention

We use access controls, encryption in transit, private storage, audit logs and backups. Information is retained while needed to operate the account and afterward only for applicable payment, dispute, safety, fraud-prevention or legal requirements.

Your rights

Users may request access, correction, export or deletion of eligible data. For privacy requests, contact support@starentry.app.

Payment activation

A pending or failed payment does not activate membership. If an amount is debited but the order remains pending, contact support with the order reference.

Eligible refunds

StarEntry will review duplicate payments, an amount charged for a payment marked failed, or a verified technical failure that prevents us from providing the purchased membership. Refunds are also provided where required by applicable law.

Non-refundable situations

Except where required by law, an activated and used digital membership is not refundable for change of mind, non-selection for work, profile rejection caused by false or prohibited content, policy suspension or the absence of a guaranteed opportunity.

Request process

Email support@starentry.app within 7 calendar days of payment. Include the registered email, order reference, date, amount and reason. Never send passwords, OTPs, card numbers or UPI PINs.

Timeline

Complete requests are normally reviewed within 5 business days. Approved refunds are returned to the original payment method. The bank or payment provider may require an additional 5–10 business days to reflect the amount.

Cancellation

If recurring renewal is enabled, cancellation stops the next renewal but does not end or refund the current active period. A one-time annual purchase does not renew unless this is clearly stated before payment.

Users may request deletion inside the StarEntry application or by emailing support@starentry.app from the registered Google email with the subject “Delete My Account”. We may verify account ownership. Eligible profile information and private media will be removed or anonymised; legally required payment, dispute, safety and fraud-prevention records may be retained with restricted access.